Grammarly was a great idea in the pre-AI era. Now I bet they're losing a lot with so many AI solutions that are better integrated across every ecosystem.<p>Some people will argue that Grammarly still has a better suggestion system, but models have become increasingly good at writing. I think this product and its revenue model will become obsolete pretty soon.
I suspect they're also losing a lot of university subscriptions after they started advertising how they offer a service to make LLM-written text look human-written, if I recall correctly they even explicitly advertised that you could use it to cheat. I don't know what they were thinking with that marketing campaign given that universities are probably one of their biggest market segments.
For those in Europe, this kind of behaviour usually is taken care by consumer protection agencies, fill in a complaint /report them, in you jurisdiction.
Unless you're in country A and ordered from country B (both in Europe), in which case the consumer protection agency from country A may just tell you "well they're not in our country so we can't do much, try contacting the European consumer agency, which after spending 30 minutes finding their form, and checking that you do qualify (which you won't, for some stupid reason like "did you try calling them nicely and sending a letter and waiting for 30 days?"), they will just say "ok cool we sent them an e-mail, we'll tell you how all of this will work out".<p>Or maybe I'm just in a bad European country who pulls this kind of demotivating stints every time I have this kind of problem.
Consumer protection applies to individual consumers, not businesses. OP looks like a business.
Good luck actually getting them to do something. Also "Europe" is an entire continent with many different countries and laws, you might want to be more specific.
Displaying a full page warning in an app where grammarly is just an integration is... not a good look.
You know it's bad when you make your user switch to <i>Microsoft</i> faster.
I never liked grammarly. It feels like spam.
They must be desperate
This is extreme short sightedness.<p>We have no proof but it feels like someone asked Claude how to reduce churn and picked an option.<p>I guess consumers are going to have to “push back” often in the near future.
Just wait until the emails threaten to reveal all the compromising messages that users unwittingly sent to Grammarly's servers ...
I'm more surprised that anyone was still using grammarly in the first place.
I have a rule, if I hear an advert that I didn't search for on any video site, I say "fuck off <company name>" to ensure I form a negative association with the brand. I've definitely heard "grammarly" far too many times to ever spend a penny on them.
Their whole operation seems like some sort of five-eyes information proboscis. If AI is putting them out of business, good.
They <i>are</i> an AI business, just a more focused one. The creepy information gathering, the way it blandifies output and encourages reliance over building communication and language skills, it's all the same problems frontier companies have writ small. Their lunch is being eaten by bigger fish and they're shamelessly trying to remain relevant. This will not result in any less spying or bad behavior.
That is ... bold.
ngl respect the hustle ig. Maybe there's some dude in the company that uses grammarly everyday that leadership could otherwise care less about..<p>But why are we giving sys admins grammarly lmao
It's in the sysadmin sub because we are routinely the people told buy and manage Grammarly deployments, and we're the people generally cancelling those services now given everyone is being pushed to use their flavor of AI instead. And those emails from users upset that we're doing what management told us to do (following this Grammarly advice)? They go from end users to sysadmins.
Doesn't look that unhinged to me.<p>An in-app notification saying 'your access ends on X date and here is who you should contact if that isn't what you want' is exactly what I'd expect.