I don't usually comment about LLM-written articles, but it feels like an especially bad idea to do so in an article where you promote a book you're writing. Will that be LLM output, too?<p><a href="https://www.pangram.com/history/9c8f8da8-0b4d-48d6-be23-9e8a2e88bff8" rel="nofollow">https://www.pangram.com/history/9c8f8da8-0b4d-48d6-be23-9e8a...</a>
Which is why the only people authorised to declare an incident are your incident managers. They follow the published guidelines which dictate what's a Sev 2 and what isn't.<p>A manager of a service may not declare their own service a Sev 2. If they can, your incident management process is broken.
I was stuck in the middle of one of these at a megacorp. It was a Code Mauve, which meant it was technically enough to pre-empt my existing project. I grabbed a meeting with my manager, and carefully asked if I should find a way to avoid being pulled off my project. My manager just said to shelve my current project and work on the Code Mauve, as the rules designate.<p>When my manager got heat for the shelved project, he threw me under the bus and got me onto a PIP for not being able to complete tasks.