My wife is a t1d and has the same pump. It sucks their support staff has no idea how the thing works or what its failure modes are. My wife once had her x2 tell her it gave here a 40 unit bolis out of the blue . This would have killed her. While in the er support from x2 said something like "there is no way for it to do this .. you must be wrong.. are you reading the display correctly .." All in all the x2 plus dexcom was supposed to be a closed loop cgm plus pump. It rarely cuts insulin delivery on low blood sugar, or it does it way too late to matter .
I’m diabetic and found this strange for a few reasons. There’s a postscript in the blog post wishing death from diabetes on any diabetic who tries to point any of it out—so I’ll leave it at that.
I wish you life from diabetes to cancel out her curse
The postscript in the blog post specifically wishes death on any diabetic who tries to point this out "from the perspective of Perfect, Unerring Care" <i>via email</i>: that's the "some percent crazy assholes" from <a href="https://www.smbc-comics.com/comic/2013-04-07" rel="nofollow">https://www.smbc-comics.com/comic/2013-04-07</a>. I think it's fair to post more appropriate commentary in a public forum, where it's aimed at audiences who <i>don't</i> already know everything the author does.
I empathize with the author. I have severe panic attacks and getting advice from someone who has maybe had a little anxiety once is infuriating.
Bizarre intro to the blog. Been a pump user for 20 years, forever grateful to the technology that allowed me to live a pretty unrestricted life. Sympathy of course to anyone who's had it harder than I have ofc
I don't think the attitude in the first several paragraphs, wishing harm to the pump engineers etc, can lead to a good discussion.
Not every blog is written to be discussed on Hacker News. That being said I enjoyed it and found it illuminating. It could be a regional difference, but I’m from the South East US and didn’t mind the direct communication style at all. I much prefer someone to speak their feelings rather than being nice for the sake of nicities.
Uh, okay, she didn’t advocate for herself on the phone and darkly alludes to not knowing what could have happened if she’d told them she wasn’t at her home and needed her replacement pump sent to another address. I think they would’ve sent it to the hotel without a problem.
This is a terrifying and illuminating read.
I stopped reading where he just googled what can be wrong with his life support medical aid instead of calling some kind of support line.
I’ve called my father’s insulin pump customer support number once before and the medical advice they gave us would have endangered his life if I had carried it out (according to his GP, whom we called after to confirm).
The author is a woman. She does call a support line during the course of all of this. The support line was fairly unhelpful.
the support line did everything she asked, and explicitly asked if she already had a backup plan in place, to which the author said "yes".<p>the author admits to not even asking for the pump to be sent directly to her.<p>the author admits to even ignoring the internet advice to call support, then gets mad that she wasted insulin while doing so