Reply in thread from Bunny: <a href="https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_has_been_silently_losing_our_production/of7fogs/" rel="nofollow">https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_ha...</a>
The OP replies to it in such a way that discredits them, ending with "Very professional of you guys." They could have replied with an equal or more negative sentiment in such a way that wasn't counter-productive, and not have lost much credibility with me.
the full quote is:<p>"<i>does not matter if this is an isolated edge case. Data loss for 15 months with poor support isn't something that can be waved off as 'edge case'. The fact I had to go to Reddit to get someone's attention for this is insane. By the way, I tried reaching out to various 'senior management' personnel via LinkedIn last year and no-one replied. Escalation requests via the Support thread ignored and declined. Very professional of you guys.</i>"<p>and that seems pretty damn reasonable of a reply. the fact they had to go to reddit <i>is</i> insane. a sarcastic "very professional of you guys" is pretty tame, given the situation, and not discrediting at all.
Handwaving of professionally agreed upon SLAs as an edgecase and providing poor customer support; thats a paddlin
I tried using their Magic Containers product and there were issues that showed a lack of attention to detail as well.<p>It's supposed to scale globally (magically!) but I found multiple cases where particular nodes were problematic and the health checks didn't detect them (in fact to start with the health checks didn't even work properly if you had multiple containers, they did fix that). The support was quite slow too, after finding multiple product issues they'd escalate to developers and then come back a month later and ask to retest, but some of this took multiple round trips. I was only using this on a side project, but definitely wouldn't consider them for anything critical, even if they are quite cheap.
Also a user of their CDN, storage and container service for about 4 years.<p>My experience was more positive. One time I had a minor issue with their storage where I couldn't replace a file or something. This was fairly early after the product launched. They fixed it and gave me free credit for reporting it.
I’ve used bunny for a few years … happily. I wonder if this is a bug due to some meta data of the files like the names or something. Very weird. Good thing you had metrics to catch it.<p>I upload all object storage stuff to bunny for live but also to backblace for backup.<p>I’ve always wanted to implement fail over client side for any asset over to bacblaze but seems like a lot of overhead
Interesting timing given the post yesterday about someone switching to BunnyCDN from cloudflare
That's scary. I'm in the process of moving all of my services to Europe, and I had considered BunnyCDN, but after this I'm not so sure anymore.<p>I also tried Hetzner Object Storage. I love Hetzner, they're great, except for their Object Storage service, which is completely unreliable (errors, slowness, etc.). I'm surprised that Hetzner still hasn't retired that product until it's properly fixed.<p>My last chance is with Scaleway. Xavier Niel's products are always good, so fingers crossed...
Bunny's CDN is great. The issue in the post is about their file storage service not the CDN.<p>For my storage needs in the EU I'm using Upcloud's object storage. Very happy with them. Then a Bunny cdn zone if I need to share the files publicly.
I guess you may have alot of files, but to me object storage is so cheap I keep copies on Aws S3, wasabi, r2 and a 16 TB HDD on my hetzner server.<p>Admittedly 4 might be too many. But at some point I switched to r2 for the free public egress and deleting one of Aws or wasabi has never been a priority and I don't want to do it without putting in the time to quadruple check I'm not deleting anything important.<p>But at the very least id have 3. I'd hate to discover that my S3 was blown up in a war and then copying everything my HDD was the last straw that pushed an aging drive over the edge.
Wait...this has been going on for <i>15 months</i> without resolution or recompense and you haven't pulled up stakes and moved to almost anyone else? I get "it's a lot of work to move" and maybe "we hope they'll figure this out so we don't have to move", but in my world that excuse runs out waaaaaay before 15 months. The people I'm accountable to would have hauled me out back and put me out of their misery after, maybe, 6 months on the outside.
> ...but in my world that excuse runs out waaaaaay before 15 months.<p>I expect the combination of<p><pre><code> Yes, we should've migrated away sooner, we never had the capacity to do so and hoped Bunny would just get their shit together.
</code></pre>
and<p><pre><code> The loss rate isn't enormous in percentage terms, but it's consistent and ongoing.
</code></pre>
means that detecting and dealing with the loss is substantially less work than moving away. [0] I expect that Management is fully aware of what's up and is making the call here.<p>[0] "Just" add a retry if the post-upload verification step fails! Sure, it's slower, but it works, right??? <i>mournful sob</i>
On LowEndTalk: <a href="https://lowendtalk.com/discussion/comment/4767400/#Comment_4767400" rel="nofollow">https://lowendtalk.com/discussion/comment/4767400/#Comment_4...</a>
I'm a very grateful bunnycdn customer. they are great, lovely UX and great performance and price. we use them to store our image files and other documents.
[flagged]
A time for scrutiny...